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Service Administrator

Terry's Heating & Air Conditioning has been serving residents of the Twin Falls area since 1977 and are committed to excellence in every aspect of the heating and air conditioning business. Come work for a company that values each of their employees, celebrates their successes and invests in their future! Our employees understand that hard work is rewarded and that our team is the heart of our success. Apply today to learn more about what we offer.

Our administrative team is growing and we are looking to bring in a Service Administrator! This position requires administrative skills, attention to detail and highly effective communication. If you are looking to start a rewarding career with a great company, apply today!

Primary Job Function: Answer inbound calls and assist with outbound calls as needed. Act as a backup to our dispatcher which includes: maintain the Service Technicians schedules and dispatch technicians as service calls are completed. Maintain the on call schedule. Prepare service invoices and timecards for processing. Filing warranties. Support the Service Dept, Submit warranties, assist with billing and other duties as assigned.

Work hours: 8:00 am to 5:15 pm, Monday through Friday

Pay Rate: Depending on Experience

Qualifications:

  • Must pass drug and background screens
  • 2+ years experience with similar job duties.
  • Highly customer focused and energetic phone presence
  • Geographical knowledge of service area or map reading skills
  • Computer proficiency in Word, Excel, and Outlook
  • Ability to communicate effectively in writing and verbally
  • Detail oriented and highly organized
  • Ability to multi-task
  • Experience in using a multi-line phone system
  • Willing to learn
  • Good work ethics