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Managed Services Support Technician

Posted: 08/08/2022

Our Managed Services Support Technician position will provide network design, budgeting, installation, and integration of Microsoft Windows network platforms.   This position will provide day-to-day support, monitoring, and maintenance of our customer’s data networks. Responsibilities include evaluating the switching/routed environments as well as analyzing and troubleshooting network communication. Provide first level support for all troubleshooting and trouble ticket resolution.  Responsible for preventative maintenance of equipment, and provide sales referrals, site surveys and customer relationship management.  This position will report to our Rupert, Idaho business office.

Essential Job Functions

  • Provide technical expertise and service to PMT’s customers through project work and proactive recommendations
  • Design, configure, and support Windows based networks adhering to Microsoft standards and guidelines
  • Install, program, repair and maintain all current windows-based network systems.
  • Coordinate with other departments on service installations and changes to update billing and central office records.
  • Maintain an ability to work flexible hours to meet deadlines while minimizing customer impact.
  • Setup and support client and enterprise anti-virus and antimalware tools
  • Provide routine and preventative maintenance including software/configuration, backups, and upgrades as necessary to keep current
Knowledge, Skills, and Abilities
  • Microsoft Windows 10 and Office 365 suite
  • Microsoft network certification MCSE, MCSA
  • Cisco Certification is a plus CCNA, CCENT, ICND
  • Knowledge of Watchguard Firewalls and VPN setup and troubleshooting
  • Knowledge of IP addressing schemes, subnetting and how to assign/deploy IP networks
  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  • Ability to pay close attention to detail.
  • Ability to improve or redesign procedures for specific installation/repair problems.
  • Ability to work as part of the team as well as independently to make sound technical decisions using information at hand.
Education and Experience
Minimum 2 years of related job knowledge and work experience installing and maintaining windows networks and networking systems. Certifications in A+, Net +, Cisco CCNA, and other manufacture certifications a plus.
 
Project Mutual Telephone is an Equal Opportunity Employer; all qualified candidates are encouraged to apply. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, tuition reimbursement, paid training, and much more!
Project Mutual Telephone is an Equal Opportunity Employer and Drug Free Workforce.
 

Location:

This position will be based in the Rupert, Idaho area.

No relocation available

How to Apply:

Send a cover letter and resume to:

PMT

ATTN: Director of Operations
PO Box 366
Rupert, ID 83350

Or email HR@pmt.coop

Closing Date:

When a suitable candidate is found.

PMT is an Equal Opportunity Employer; all qualified candidates are encouraged to apply. We offer competitive compensation and an outstanding benefits package including health, dental, vision, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, tuition reimbursement, paid training, and much more! PMT is an Equal Opportunity Employer and Drug Free Workforce.