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Account Manager

Posted: 04/22/2022

Job Position:           Account Manager

Location:                 Twin Falls, Idaho

Employment Type: Full-time

Benefits:                  Benefits include medical, dental, vision, paid time off, and a 401K

Business:                Freight Brokerage Company 

 

Account Manager Job Description

As an Account Manager, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Giltner’s technology.

 

Account Manager Responsibilities

  • Manage existing key account relationships and offer solutions based on shipping patterns and needs

  • Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing

  • Proactively communicate any issues to the client

  • Coordinate all daily shipments through phone and email

  • Ensure accuracy and timeliness of billing while proactively notifying client of any changes

  • Partner with other departments across Giltner to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

 

 Account Manager Qualifications

  • One to three years of customer service experience in a business services environment

  • Strong communication skills, both written and verbal

  • Calm under pressure

  • Superior business acumen

  • Knowledgeable on relevant modes of transportation

  • Team player mentality

  • Strong organizational skills with attention to detail

  • Ability to manage large amounts of information

 

What We Offer

  • Competitive wages plus commission

  • Opportunity for Professional & Personal Growth

  • Medical, Dental, and Vision Insurance

  • 401K

  • Flexible Spending Account

  • Aflac

  • PTO

  

Who We Are

We are Growing! Giltner Logistics is an asset-backed third-party logistics provider that offers a unique solution for its customers. By utilizing our extensive carrier network of over 35,000 carriers as well as our two asset-based sister companies, we provide top-of-the-line service throughout the United States, Canada, and Mexico. Giltner's business practices are based on long-term relationships, which means we give our customers and carriers the respect and service they deserve.

Our corporate headquarters is located in Twin Falls, Idaho, and we have over 40 offices throughout the United States. We pride ourselves on the customer service we offer and the level of work ethic we adhere to.

 

*Pre-employment reference checks, background check, and drug screen are required for all positions within Giltner.