Communication Center Manager

The City of Twin Falls is seeking a dynamic and experienced professional to lead its Communication Center as the City Communication Center Manager. This pivotal role is assigned to the Twin Falls Police Department, reporting directly to the Twin Falls Police Captain. This position offers a challenging and rewarding opportunity for a leader committed to excellence in public safety and community service.
 
Position Overview:
As the City Communication Center Manager, you will oversee the ongoing 24-hour operations of the emergency communications center, ensuring the effective handling of both non-emergency and emergency calls. Your leadership will drive the department towards excellence, overseeing a team of Emergency Communication Officers and contract labor. The city communication center is the 911 center for the City of Twin Falls and is responsible for dispatching both the Twin Falls Police Department and the Twin Falls Fire Department.  This role is critical in establishing departmental goals, managing budgets, and ensuring the seamless operation of our emergency communication services. Hours of work: This position is normally Monday – Friday with weekends off but must be able to adjust schedule to work outside normal hours, including weekends, overnights, and holidays for pre-planned or emergency events. This position is an FLSA exempt position. 
 
Key Responsibilities:

• Plan, organize, and direct operations to ensure the effective handling of calls.
• Hire, train, supervise, and evaluate the performance of staff.
• Establish departmental goals, manage budgets, and plan for short and long-term objectives.
• Liaise with Public Safety leaders to develop policies and standard operating procedures.
• Address citizen and City official concerns regarding emergency communication.
• Serve as the main contact for vendors, local government units, and the public.
• Ensure compliance with Federal Communication Commission rules and local laws.
• Certify recorded calls during legal proceedings.

• High school diploma or GED equivalency required;
• Associate degree or possess sixty-four (64) academic college credits from an accredited college or university at the time of application closing date;
• Valid State of Idaho driver's license or equivalent;
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. 

• Minimum of three years of management or supervisory experience in public safety communications systems.
• At least five years of extensive experience in emergency and non-emergency communication.
• Idaho Peace Officer Standards and Training certification as an ECO or the ability to obtain this certification within one year of employment.  

• Expert knowledge of public safety emergency services administration.
• Ability to manage complex workgroups and direct a diverse team.
• Strong analytical skills to solve complex management problems.
• Excellent interpersonal skills to develop positive relationships.
• Proficiency in personal computers and related software.

• Clear speech and effective communication capabilities.
• Sufficient vision for extended computer use.
• Manual dexterity for computer operation.
• Mobility and physical reflexes for occasional bending and lifting.

At the City of Twin Falls, you will be part of a team who encourages our employees to think critically, continually ask questions to understand the “why” and encompasses our shared values of Commitment, Connection, Honesty, Integrity, and Teamwork. As an organization, the City of Twin Falls takes great pride in providing quality customer service to both our internal and external customers. We provide excellent benefits to our employees including flexible work schedules, paid holidays, paid family bonding, medical and dental insurance, PERSI retirement, vacation, and medical time upon hire, and much more. 

The City is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.