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City of Twin Falls Communication Center - Floor Supervisor

Posted: 02/14/2024

At the City of Twin Falls, you will be part of a team who encourages our employees to think critically, continually ask questions to understand the “why” and encompasses our shared values of Commitment, Connection, Honesty, Integrity, and Teamwork. As an organization, the City of Twin Falls takes great pride in providing quality customer service to both our internal and external customers. We provide excellent benefits to our employees including flexible work schedules, paid holidays, paid family bonding for that new bundle of joy, medical and dental insurance, PERSI retirement, vacation and medical time upon hire, and much more.

The Communications Center Floor Supervisor is a responsible supervisory position charged with control of the general operations of all shifts that provide 24/7 coverage for emergency communications for the City of Twin Falls. A snapshot of duties is below:

  • reviewing work for accuracy, effectiveness, and speed of service as it is deemed necessary.
  • ensure employees are knowledgeable in all policies, procedures, and guidelines.
  • Supervision of 2-3 employees per shift.
  • foster and support relationships internally and with other departments.
  • implement, monitor, and evaluate training of employees and probationary employees to enhance quality and performance. 
This work requires knowledge of an extensive body of 9-1-1 Center procedures, and operations requiring specialized training and experience in the field; knowledge of standardized emergency and non- emergency dispatch rules, procedures, operations, supervisory principles and practices, ability to work as a team member, and establish and maintain good working relationships. This position also requires a strong working knowledge of CAD and a basic understanding of communications equipment. The position requires exceptional communication skills including the ability to communicate effectively verbally and in writing.
High school diploma or GED; Certificates of Emergency Medical Dispatch, I.L.E.T.S., P.O.S.T. 9-1-1 Communications Officer Intermediate; or the knowledge, skills, and abilities typically acquired through a combination of education and experience equivalent to completion of a dispatcher training program; plus, five (5) years of progressively responsible related experience in emergency response. 
As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation, which includes a polygraph and psychological evaluation.
After submitting your application, please call the Human Resources Office at 208-735-7251 to schedule the Criticall Dispatch Practice Test. Once the test is completed, applicants may be contacted for an interview. 

Hourly salary range: $28.66 - $34.39


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