We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.
Benefits included: Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
To provide outstanding guest service, both internal and external.
- Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Cactus Petes properties.
- Adhere to established department and property policies and procedures regarding guest service standards.
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty.
- Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity or by a guest of Cactus Petes Casinos.
- Redeem coins, tickets, chips and cash guest checks.
- Maintain and assure the proper handling and routing of all paperwork.
- Assist guests in completing mychoice - Enter membership information into computer.
- Perform data entry for current events into event codes. .
- Issue replacements cards for guests.
- Assist in Marketing promotions and player events involving the promotions department and mychoice.
- Assist members with point redemption for cash back and if available, various merchandise.
- Support back office, Casino Services Manager, Executive Hosts and Marketing Department.
- Resolve any guest problem or perceived inconvenience both positive and negative in nature.
- Assist in meeting arriving bus groups.
- Act as “Sales Representative” and central information center for the property, usually being the first contact by guests.
- Conduct paging in Casino when requested. - Provide complimentaries when play warrants.
- Be familiar with the safe handling of cleaning product, equipment, and supplies.
- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
